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Contact Us! Coursebook with Audio CD: Call Center English Skills, B2 High Intermediate - C1 Advanced - Jane Lockwood, Hayley McCarthy
de Hayley Mccarthy
Cambridge University Press · 2009 · 9780521124737 · 136
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CONTACT US develops high-end professional English language communication skills for the BPO industry. The Coursebook contains 10 units with a total of 100 hours of motivating and highly relevant training material. The units are based on real calls taken from a cross-section of industries. The units need not be completed in sequence nor in full; the course is designed to allow trainers and students to use materials flexibly from the book according to their needs.
Specificații
General
- Editura
- Cambridge University Press
- Anul aparitiei
- 2009
Identificare
- ISBN
- 9780521124737
Format
- Pagini
- 136
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