| General | |
|---|---|
| Authors | Francis O'hara |
| Publisher | Cambridge University Press |
| Year | 2002 |
| Others | |
| Identification | |
| ISBN-13 | 9780521776868 |
| Format |
Informații suplimentare
Descriere
This fifteen-unit course deals with the many situations in which hotel employees meet guests, including reception, restaurant and bar work, answering the phone, giving directions, dealing with guests' problems, writing short e-mails and letters, suggesting places to visit and explaining how things work. A Student's Book and Teacher's Book are also available.
